Mobile Diner was launched a few years ago in the hope of raising awareness about what was happening in DC and how legislative and regulatory policies could affect wireless consumers. It also sought to engage those passionate about their devices and serve as a place for carriers to connect with consumers. Ultimately, engaging in a dialogue to get it right or make it right.
I believe we have made a small impact during that time. Many carriers are now actively utilizing digital tools to listen and augment their customer service departments. I hope this trend continues.
On a related note, another goal in the diner was for other folks in the wireless space to cook up some dishes. I have been honored and privileged to work with some very talented people and I have started to ask them to contribute content here.
The first Guest Chef will be Lou Lehrman, a Vice President at Dutko Worldwide.
Lou was a policy counsel to me when I was at AT&T Wireless and I learned a great deal from him. Lou is tech savvy and really has a handle on all matters pertaining to privacy. Accordingly, I asked him to give us a taste of what’s cooking in the mobile marketing / privacy arena.
Stay tuned!
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