Qui Diaz (over at the Buzz Bin) briefly highlighted the latest “marketing tactic” by Verizon to market My Home 2.0. She was quite judicious in her assessment of their marketing.
At a time when Fortune 500 companies are starting to think about utilizing social technologies in different capacities (advocacy, organizing, marketing etc.) this is a setback. In fact, it makes my old company’s mLife campaign look brilliant.
So what was the agency on record thinking when they devised this campaign?
Obviously, they want to target folks who may be predisposed to upgrade their service to FIOS (or flee the cable companies). Accordingly, they are positioning themselves in different social areas because this demographic more likely comprises heavy internet users. I see the justification and the merits of a social media strategy. However, “Twittering Teddy” is just awful.
Social media is risky. It provides an excellent opportunity to engage and get closer to consumers but it can blow up if it is not authentic or just plain silly. Verizon has successfully developed the brand over the years with strong products. It has had great pitchmen from James Earl Jones and the “Can You Hear Me Now” guy is a legend…. Twittering Teddy?
The good news (in all of this) is that a Fortune 100 company is willing to utilize social media to reach consumers. The bad news is they jeopardize the brand with a campaign that is as poorly developed as this one.









on 17 Jun 2008 at 2:18 pm # Steve Coulson
Hey Chris
I searched all over Mobile Diner, couldn’t see any email or direct contact details for you. I’m one of the team working on the Twittering Teddy DIY project for Verizon, and I would love to get more feedback from you on why you think it’s such a miss, and if there’s any suggestions you can give us to improve it.
It was always meant to be a piece of fun, branded entertainment, so I can’t guarantee that it’ll never not be “silly” (it’s a bear wearing a wig that twitters, after all), but I’d push back against your contention that it’s poorly developed, given our specific objectives.
Would love to discuss more. You can email me at steve (at) theadvanceguard (dot) com.
on 17 Jun 2008 at 3:07 pm # Chris
Steve,
Thank you for your thoughts…
My contact info is located on the “about” page (or “mobile diner crew” page). Once again, chris(at)mobilediner.com.
With regard to Teddy, I’m not sure you can improve a “bear wearing a wig that twitters.” Fortunately for VZ, FIOS will sell itself. It is a good product.
CP